Our Reviews

Nathan was amazing! Talk about delivering! We had a special circumstance and he made sure everything was perfect. We cannot say enough good things about them. Thank you again for the fantastic service!

Always very friendly to their customers. Always getting me in and out. Thanks for being so thoughtful ness.

My purpose for my appointment was handled very efficiently by India.

This was a great experience. I was on my way home when the message showed up on the screen. The tire behind the passager seat was losing air. I filled the tire up and drove to Pratts and they quickly took the car in and fixed it. It was a nail in the tire. Glad they were able to take care so quickly.

Great service and friendly staff.

Ebonica was wonderful. She explained everything about my new vehicle and I would highly recommend to anyone that is looking at purchasing a vehicle.

Very good best Chevy dealer I have ever delt with

Pleasant. Completed timely.

From the first phone call I felt a connection develop, which made my inquiries on vehicles really enjoyable. When transferred to management on the call, there concerns and interest were obvious. My follow-up call to actually find information on which vehicle and final cost was presented imediatly, with all imformation, that I requested.

Service personnel were nothing but spectacular, personable courteous and professional

My vehicle was taken right in on my scheduled appointment time .

Top notch customer service and workmanship. A+ highly recommend

Interacting with Clifton (service writer) was a warm and friendly experience. I felt cared for and he engaged me in polite conversation. He went above and beyond to excellent in all aspects in customer service. He answered all my questions about the service and was transparent about the needs of the vehicle. He also went further to let me know my inspection was out and I was able to get that addressed as well. Really glad Pratt has him on the team!

The gentleman that checked me in was very kind. I had asked him to please make sure my seats was covered over so nothing would get on them. This is my very first brand new truck I have ever owned myself so I take a lot of pride in it. And I had asked him for the mechanic to please watch there feet getting in and out. That always done as well.

thanks so much for the service

The word was "Awesome" my salesman Trent!

We are always grateful that there is a dealership close to us that we feel comfortable with our vehicles care.

Kade was excellent to work with to create a seamless process that was quick and easy.

Professional

Great Service

Great to do Business with plus have quick service repairs thanks !!

Good service.

I was very satisfied with your service.

I ARRIVED ON WRONG DAY BY MISTAKE AND I WAS SQUEEZED IN. VERY GRATEFUL.

Always great service

I always have very good service from Pratt’s . I normally am given a print out of what they did, checked, etc. Yesterday, after my oil change I did not receive a print out of what was done and found. I didn’t think of this until after I left Pratt’s.

Fast, efficient and friendly.

Kade is the best and needs a raise!!!

They replaced my brakes.

New service manager to me. very nice.

Morning Coffee and on time.

It was great

Well let’s see, it only took them 2 minutes to put the new parts on but I had to wait exactly two weeks before they fixed it and I literally only drive my truck for 6 days after buying it before I had to take it there for the garage so I had the loaner for 14 days. But other then making me wait every thing is all good

It was awesome! I was in and out considering what needed to be done to my truck. I was treated with respect.

You serviced my car, I paid for it, and I was not told of any issues with it, so I am sattisified with my visit

Friendly and knowledgeable staff. Convenient appointment times. Fast and courteous service.

The saleswoman was really great! She put me at ease with the entire process and didn't make me feel pressured. The finance guy and the manager were excellent as well! Great dealership!!

Good

Efficient, friendly

Fast warranty service.

Kade found the truck I wanted, got it the dealership and made a deal I was happy with

Top notch service

Fast and friendly service

Quick knowledgeable and courteous

Got an appointment quickly and were able to have our car serviced in a timely manner.

As always they got me in quickly and had the work done in a timely manner.

Service manager did a good job helping me out and I appreciate.

We felt it went very well. We have confidence in Pratt...you have serviced this truck from the beginning, ever since we bought it at Pratt.

Friendly atmosphere with good coffee and great staff.

Good service.

Had to have a GMC scan done, due to service engine light that keeps coming on. My mechanic said that a dealership could do more of an in depth scan so I came to you. Unfortunately, the same codes came up as my local garage. I still don't know what is going on but your people went out of their way to try and figure it out. If I ever need to go to a dealership again, I will certainly go back to Pratt in Calais ME.

I've always had a great experience at Pratt's from purchasing of vehicles to servicing my vehicles. In addition to the great customer service, the staff at Pratt's listen to their customers and will always address any concerns brought forth. When partnering with Pratt's, as a consumer, I have always felt that the relationship between consumer and seller is a partnership, something not experienced at many other dealerships.

Stephanie was who I dealt with. I thought she was great! She covered every question I could think of, and then some. I would recommend her to my friends.

Always friendly , polite, and they really want to be sure your vehicle is safe for you to be in. Wouldn’t want to buy a vehicle anywhere else because of the folks you have there !

Once again the service Exceeded my expectations!

I had my truck back in less then a day with a fairly large repair

Good service

They take me on my appountment time

The staff was helpful getting the right part and scheduling appointment to install parts. Waiting area is nice too.

Trent was very professional and polite, we enjoyed doing our lease ending with him.

Good and quick in and out had the right truck

Appointment for oil change was made in timely manner

The service was done quickly

Good service, Made me feel important and Valued, took the time to explain every part and detail.

Excellent Service/Parts!

I HAD A NICE NAP WHILE WAITING FOR MY CAR TO BE DONE. TO PRATT'S DEFENSE, I WAS EXTREMELY TIRED THAT DAY. I LIKED THE THOROUGH JOB THEY DID ON ME VEHICLE.

Great service

The service department did a great job

My experiences with Pratts has been excellent.

The Pratt Team (Ebonica and Buzz) made the entire experience enjoyable. This was more of a partnership than it was business transaction.

Great!

There are excellent

Pratts is a pleasure to do business with. I will shop here again.

Friendly and courteous at check in and check out. Service took exactly the time they said it would.

THEY TOOK MY SUV RIGHT in and did my service

The experience was good. I did not have to wait very long and the vehicle was serviced and vacuumed very well. No problems that I can see or tell. They did very well.

They got my truck in the next day after it was towed in and took care of the problem.They also accommodated my request for service when I came to pick it up,Pratts has done right by me so far,two thumbs up for their service team !

Great staff

Was quick

We had an excellent experience with Kade.

Top rate.

Got my vehicle serviced faster and cheaper then expected.

excellent

Got my truck in for oil change, tire rotation and front end alignment 3 days after calling, no long wait

Excellent service department. Work done on time. Friendly staff.

Very impressed with the appointment and fast service. The only complaint I have is when I got home the same day I got an email from GMC for up to a $40 credit on an oil change. I should be able to get a refund. Thank you, Donna Melanson

Quick and convenient

Working with Kade was a pleasure. He and the Pratt team found a way to work out a deal that was very reasonable. Kade continues to help with questions about the truck and all the bells and whistles. Thank you

Very prompt + professional. We have serviced here for many years.

fast and efficient

Sales was how all sales are seemed pushy and but I had a budget and a mindset of what exactly I wanted and could afford. I knew what I wanted, I have steer the sales person back to a direction of the new vehicle that I wanted because I was shown a vehicle that had 30k and used as a loaner vehicle not because it had the features I wanted but because it had AWD and the sales person made me have the perception that this used vehicle would hit more of the sales persons sales markers if they sold it to me. As the buyer I had to be firm on what I wanted which made the sale more of a direct experience I came in with the knowledge of the vehicle I wanted once that was out the way we closed the sale on what I as the consumer wanted. Finance was fantastic best experience ive ever had at a dealership and honestly sales was also great experience but as the consumer its our job to know what we want and can realistically afford. 10 out 10 would recommend Pratt sales. The sales team as a whole is wonderful. Just constructive criticism listen to the customers needs more probing questions and dont show them something they didnt even ask for. Came in for a new vehicle not a used vehicle. In the end we left with a new vehicle

Stephanie was excellent to work with I will buy another vehicle from her again.

Great team

good and fast service

As always excellent service

Your Staff are certainly customer oriented! Thank you for the good service plus good people!

Quick and friendly

great service, verry friendly.

Renewal of inspection sticker and operation of my AC. Being 89 years young, I couldn't seem to get my AC to operate so I could get sufficient cool air from it. We had a few laughs and they showed me how it operates. I was showed a few years ago & had read the manual, just didn't put my dials over far enough.

Everything was done in a timely matter

Fast and friendly service.

.

They always tell me up front what it will cost to fix

They are awesome to work with-respectful

Something went wrong with the car once again, so go right on it and called to be checked and hopefully fixed ( again)

Awesome!!!!

Friendly, fast service. Thank you.

Great service

Very pleased

Very nice

They scheduled we for an appointment within a couple days which was perfect for me. The service department is always helpful.

Took care of the problem,with back up sensor. Interested and caring people!

Prompt, friendly service.

Nothing much to tell. They just did the initial oil change and service. No problems.

Great dealership experience. Staff was great. We will definitely keep Pratt in mind when searching for our next vehicle.

It was very good! Stephanie and Jamie are absolutely fabulous to work with buying a new vehicle

Pleasant, polite, comfortable and fast.

excellent service, as always!

On time and handled service quickly.

Efficient and friendly

Always great customer service!

Always quick and friendly service.

All good!

Excellent service, great communication through out the process. Promptly scheduled me for repair, even added on additional work after my initial booking when I requested brake work and an oil change in addition to some warrantee/recall work. All work completed in 1 day!

Always very friendly

Expediated service...

A+

Professional and friendly

Great to deal with! It's just the long drive that makes it difficult when dealing with problems one might encounter with the vehicle down the road.

Great service Prompt very professional

Fast service

These guys always take good care of me!

We received Excellent customer service as did our vehicle. We could not be more pleased and want you to know how much we appreciate all of your employees and their performance!

Quick

Always right at the right price

Always accommodating.

Prompt + efficient

My appointment was for an oil change and tire rotation. Before I left the garage I also was told I needed to have my expired registration updated and got my vehicle inspection done the same day. Thank you Dana at Pratt's. Heather

This was the second vehicle we bought from Pratt. Kade is absolutely awsome and made everything very easy. The owner Ian even came out and thanked us. Pratt Chevrolet and the entire staff are the best. I will only by here.

Quick response and warranty to replace damaged tire processed quickly. Great service!

Great service

Always great service.

Completely satisfied with the work performed. They were able to get me in immediately when I called on a Saturday morning which is important because I am self employed and it is my daily work truck

Requested work was completed satisfactorily and in a timely manner. Service personnel were very friendly and knowledgeable.

Always have the best experience at Pratts . Best service around.

I barely got a cup of coffee and sat down to read my book and enjoy my coffee and you were done and I was off eith my coffee.

Good like always

Kade was patient and understanding over the past couple of months as we have been shopping for a vehicle for ourselves and one for our daughter as well. We were nearing the end of our lease, and I didn't love the vehicle I was currently in and Kade understood that. He texted me several times over the course of a couple of months to let me know options that had come in. He even gave up an afternoon that he was supposed to off from work to help us complete the purchase of 2 vehicles on the same day. I really appreciated his outstanding customer service!

Everyone we dealt with was very professional and helpfu and willing to explain the process and answer our questions.

Very smooth on our side only hiccup was me buying a truck my wife was to short to get in.😁 Running boards will look great and solve the problem. Ebonica, Stephanie and Buzz were very friendly and helpful.

Top notch customer service. Friendly employees who care about their customers. Thank you!

Fast and efficient service! Only drawback was the 120 mile drive one way!

Great experience start to finish in getting my daughter her first car.

Good had and excellent time all our questions were answered

Out standing

Polite, quick and easy!

I've had a very good experience dealing with your dealership. Buzz and his salesman and the parts/mechanic department have all been pleasant and helpful

The first truck I bought had so much problems so I had to buy a brand new one and had to put down 8800,00 . But i would like to know what happens to the 3000.00 I put down on the first truck.

I was very impressed with Pratt GMC. It was my first time using them. The process to get an appointment was easy and the person I talked to was professional and pleasant. The facility was very clean and organized and they got the work done quickly. The woman that was my service contact was very professional and efficient. I will definitely use them again and recommend them highly

Very plesant ,knowledgable, and helpful.

Trent was very knowledgeable and patient. He answered all my questions and processed all the necessary paperwork in a timely manner. He got back to me right away when I contacted him with a question I forgot to ask. I would recommend anyone to him.

excellent, informative as always. Always a pleasure

very efficient, fast service. Very pleasant employees

Trent and the team at Pratt did it again by selling me my 4th vehicle since moving to Maine in 2017. This purchase was only the 2nd brand new truck I've purchased since becoming an adult and it was a great experience! Thank you for always making the purchase of a vehicle a smooth and seemless endeavor!!

prompt and courteous

Fast

I called for an appointment and was able to get in the same day. Quick and friendly service!

Didn’t have to wait long

On time appointment start, fast reliable service

You are always accommodating and quick. Awesome job always.

great and speedy service.

It was real good.

My car was in need of repair and you fixed it. thank you.

Very Fast Appointment! Original Appointment was at 9am, which I missed due to work(EMS) I arrived 2hrs late… they still fit me in and were happy to do so!

Very easy and the people are very friendly.

I had my tires rotated and oil changed in our Acadia together so we can in future continue to service vehicle ,we need to keep this car in ready shape because of many Medical visits this days

Everyone was so respectful and helpful.

Cadence was especially helpful.

I recently traded my truck and had the plow switched onto new truck. I would like to say nick Landry did a much neater job with routing the plow plugs to my grill and controller plug than the plow company which installed it new on last truck. Truly a employee who takes pride in his work. Also Zack did a great job on my under coating. Thank you all for the professional service.